Help For Parents

Step-by-step instructions for parents

In order to take full advantage of MyHotLunchOrder, please follow these simple steps to get you all setup:

  • Go to URL provided by your school's catering vendor
  • Click on "Sign Up As Parent" link below the login box
  • Fill in your information and submit
  • You should get an email requesting confirmation - just follow the instructions and click on "Confirm" button
  • Once confirmed - use the login screen to log in
  • Once on your dashboard, use the "Kids" section to add your kids. Please remember to update their grade at the end of every school year
  • Once a vendor publishes a menu for an upcoming month you should see a button allowing you to place an order
  • Please go through every day on that order carefully - once submitted, orders cannot be changed
  • If you would like to try out some items before making an order for a whole month, please contact your vendor to arrange that - they will be more than happy to help.
  • When you're ready to order, just click "Place Order" - you should see a detailed order confirmation and get an email
  • Now you can just click on "Print Payment Slip" button to print out a payment slip, attach a check and bring it to the office
  • If your vendor accepts PayPal payments, you should see "Pay With PayPal" button right underneath your order - use this method of payment to pay with PayPal account, or with your credit card if you don't have a PayPal account.
  • Please make sure to click on "Return to merchant" once PayPal transaction is finished.
  • At this point your vendor will do all the processing - once your payment is received, you will see "Payment Accepted" label on your dashboard
  • If you used PayPal, your order should automatically be marked as paid after PayPal confirms your transaction.
  • You can log in and review your orders at any time
  • If for some reason your child cannot be at school on a specific day, you can "Miss" that day and receive credit if submitted at least a day prior to missed day
  • To miss a day, log in to your account, click on the menu month/year for your child - you should see the order confirmation with all the details. If a day can be missed at that time, a button would be displayed
  • Here are the detailed instructions on how to use "Miss A Day" feature

VanDamme Academy parents, sign up for new account here.

Discovery Prep School parent, sign up for new account here.

Thank you!